Shipping Policy
Welcome to Serafine! We strive to deliver your orders as quickly and efficiently as possible. Please review our shipping policy below to understand how we handle shipping, delivery times, and related information.
Shipping Destinations
We currently ship worldwide. If you have any questions about shipping to your specific location, please contact our customer support team at info@serafines.shop for assistance.
Processing Time
Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Note: During peak seasons or sales events, processing times may be slightly longer.
Shipping Methods and Delivery Times
We offer the following shipping options:
Domestic Shipping (within the United States)
- Standard Shipping: 3-5 business days
International Shipping (Worldwide)
- International Shipping: 3-7 business days
Please Note:
- Delivery times are estimates and may vary depending on your location and external factors beyond our control (e.g., customs delays, weather conditions).
- Orders shipped to remote or rural areas may take longer to arrive.
Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the items in your order.
We occasionally offer free shipping promotions. Please check our website or sign up for our newsletter to stay informed about any upcoming offers.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can track your order directly through the shipping carrier's website or via the link provided in your shipping confirmation email.
Customs, Duties, and Taxes
For international orders, the recipient is responsible for any customs and import duties, fees, and local taxes that may apply. Serafine is not responsible for delays caused by customs.
Shipping Issues
Incorrect Address
Please ensure that your shipping address is correct at checkout. Serafine is not responsible for orders delivered to incorrect or outdated addresses provided by the customer. If you notice an error, please contact us immediately at info@serafines.shop or +33766094333.
Lost or Damaged Packages
In the unlikely event that your order is lost or damaged during shipping, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to investigate the issue and, if necessary, arrange for a replacement or refund.
Missing Items
If any items are missing from your order, please contact us within 3 days of receiving your package. We will resolve the issue as quickly as possible.
We appreciate your business and look forward to serving you!